Return policy wording
Eligible goods footprint
Applies strictly to tactile kits fulfilled through invoiced stationery orders—not digital references already downloaded or filmed modules streamed through Desk Hub playlists.
Courtesy timeframe
Postmark parcels within eighteen calendar days of courier delivery confirmation referencing the reachable address on printed invoices or email receipts.
Inspection expectations
- Sheets remain cleanly folded without handwritten annotations referencing individuals.
- Laminates exhibit no peeled corners from attempted mounting.
- Outer packaging shields contents from rainwater exposure whenever rural couriers intervene.
Operational sequence mirrored carefully
- Open Reach outlining order identifier plus concise defect classification.
- Receive printed return label where logistics partners agree.
- Ship goods traceably; photocopy airway bill snippets for bookkeeping teams.
- Allow internal inspection windows before exchanging or refund pathways finalize.
Neutral exclusions enumerated
Custom foil embossing commissions, deliberate printing colour drift approved during proofing phases, courier delay damages logged after signature release, or third-party reseller purchases routed outside our ledger remain politely outside reversal channels.
Unresolved logistics tension should loop through Reach with shipment identifiers so coordinators triage calmly.